LATEST RESEARCH

Webinar: Retail Transformation

Exceeding customer expectations and staying a step ahead of the competition requires being nimble and responsive. Trends magnify the importance of fulfilling customer needs and brand promises with agility, speed and global presence. According […]

2nd Annual Stores Benchmark

The role of the brick and mortar store is evolving from being a destination of commerce to being a hub of Omni-channel customer engagement. And, retailers’ “organizational muscle” – a mesh of capabilities including […]

Webinar: Omni-channel Order Management & Fulfillment

Upon recommendation from EKN Research’s 2014 Retail Advisory board, on Tuesday September 23rd at noon EST/9 am PST, EKN Research’s VP & Principal Analyst, Sahir Anand, conducted an exclusive “Top Transformation Drivers for Omni-channel […]

Webinar: Retail Transformation

Exceeding customer expectations and staying a step ahead of the competition requires being nimble and responsive. Trends magnify the importance of fulfilling customer needs and brand promises with agility, speed and global presence. According […]

2nd Annual Stores Benchmark

The role of the brick and mortar store is evolving from being a destination of commerce to being a hub of Omni-channel customer engagement. And, retailers’ “organizational muscle” – a mesh of capabilities including […]

Webinar: Omni-channel Order Management & Fulfillment

Upon recommendation from EKN Research’s 2014 Retail Advisory board, on Tuesday September 23rd at noon EST/9 am PST, EKN Research’s VP & Principal Analyst, Sahir Anand, conducted an exclusive “Top Transformation Drivers for Omni-channel […]

Big Data Vision 2015

Big Data is a generational leap from an organization’s current analytics capabilities (from a data integration and management perspective) to a state wherein it is able to derive strategic value from the analysis of large volume, greater […]

Mobility in Retail

Mobility in retail has come of age through the rapid advancement in mobile technologies in terms of computing power, a powerful set of native functionalities (such as GPS, Wi-Fi & Blue Tooth device communications, camera, high-speed […]

FROM OUR BLOG

The “Who”, “What”, “Why” and “How” of Retail Transformation? - What does the phrase “retail transformation” mean to you? In all likelihood, it means different things to different people. To me, transformation in retail is much more than a mere buzzword. It is an evolving paradigm used in connection with a “structured overhaul” or a “big change”. It is typically used in corporate HQ board
Re-imagining Stores as Hubs of Omnichannel Customer Engagement - Re-imagining Stores as Hubs of Omnichannel Customer Engagement Data from EKN’s recent 2nd Annual Retail Stores Benchmark Report and takeaways from a series of discussions with retail business and technology leaders point to a paradigm shift in the role of brick and mortar stores. We recently hosted our 10th retail executive peer forum of the
Consumer Choice be Damned: CurrentC is Here - Rather than allowing them to vote with their (mobile) wallets, MCX is attempting to force consumers into submission by limiting choice. You’ve likely heard. CVS and Rite-Aid decided to “turn off” Apple Pay (or more generally, NFC based contactless payments) a week after launch. They are part of Merchant Customer Exchange (MCX) – a retailer consortium led

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ABOUT EKN

EKN is a boutique research and advisory firm focused on business-technology insights in the consumer industries of retail, consumer goods, travel and hospitality. Our goal is to fill a gap in the industry by offering prescriptive insights on topics of greatest importance to our audience, and to assist business and technology executives in discovering disruptive technologies and vendors.

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